Delivery and Payment Terms

1.1 SimpleCRM is a cloud-based digital service (SaaS). We do not supply any physical goods — “delivery” means making the Service available in the web application. We therefore do not charge any shipping or packaging fees.

1.2 Trial period: the account is activated immediately upon completion of registration, without a payment card, free of charge for 30 days.

1.3 Paid Plan: when you pay via the payment gateway, we make the Service available immediately after the gateway confirms the payment. When you pay by bank transfer, we make the Service available without undue delay after the amount is credited to our account, usually within one business day. You can see the status of your subscription in the administration under Settings → Subscription.

1.4 After each payment received, we send an invoice to the contact e-mail.

1.5 If we do not make the Service available within the time limits under Section 1.3, contact us at podpora@simplecrm.cz. If we do not remedy the situation within 3 business days of your request, we refund the payment made in accordance with the Complaints Procedure.

2.1 The prices of the Service are stated in the Price List in CZK per user and Billing Period (monthly or annual). The Provider is not registered for VAT.

2.2 The price is paid in advance at the beginning of each Billing Period.

2.3 We accept the following payment methods, via the Comgate payment gateway:

• Visa and Mastercard payment cards,
• Apple Pay and Google Pay,
• online bank transfer (payment buttons of Czech banks),
• and, outside the payment gateway, bank transfer to the Provider’s account according to the details on the issued invoice (including QR payment).

2.4 We do not charge a surcharge for any payment method — the price according to the Price List is final. Payments are made in Czech koruna (CZK).

3.1 After you choose to pay, you are redirected from our application to the secure Comgate payment gateway, where you complete the entire payment. Once it has been made (or canceled), the gateway automatically returns you to SimpleCRM and we notify you of the result.

3.2 Card payment: on the gateway you enter the card number, expiry date and CVC code; the bank may request 3-D Secure verification (e.g. confirmation in a mobile app). Once approved, the payment is made immediately. The details are described in the Comgate help on card payments.

3.3 Bank payment buttons (online transfer): you choose your bank, log in to its internet banking and confirm the pre-filled payment order. As a result, the payment is matched immediately. The details are described in the Comgate help on bank transfers.

If the User chooses automatic renewal of the subscription, payments are regularly debited from the payment card. The full terms of recurring payments — the amount and frequency of the debited sum, confirmation of payment and the method of cancellation — are described on the Subscription and Payments page and in Section 6 of the Terms and Conditions. Recurring payments can be canceled at any time in the account administration.

Online payments are handled for us by the Comgate payment gateway. The service provider, Comgate a.s., is a licensed payment institution supervised by the Czech National Bank. Payments made through the payment gateway are fully secured and all information is encrypted. Further information and contacts at www.comgate.eu.

Payment data is processed exclusively by Comgate, a.s. in accordance with the PCI DSS security standard. SimpleCRM never has access to your payment card number. Further information about the payment gateway can be found at comgate.eu.

Please direct questions about orders, invoicing or activation of the Service to the Provider: podpora@simplecrm.cz, phone: +420 776 282 696.

Questions and complaints about the course of a payment are handled by the operator of the payment gateway:

7.1 These terms form part of the contractual documentation together with the Terms and Conditions and the Complaints Procedure. In the event of a conflict, the Terms and Conditions prevail.

7.2 These terms take effect on 6 June 2026.